Refund policy

Thank you for shopping at Jego Life (https://jegolife.com/). We are committed to providing you with the highest quality canned tuna. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

You have 30 calendar days from the date you receive your item to request a return, refund, or replacement. If 30 days have gone by since your delivery date, unfortunately, we cannot offer you a refund or exchange.

2. Damaged or Defective Items

Because our products are perishable food items (canned tuna), safety and quality are our top priorities.

  • If your order arrives damaged, dented, broken, or compromised in any way, please contact us immediately.

  • We will send you a replacement at no additional cost to you.

  • When reaching out, please include:

    • Your Order Number

    • A brief description of the issue

    • Clear photos of the damaged cans/packaging

3. Food Safety & Eligibility

  • For food safety and sanitary reasons, opened or consumed cans of tuna cannot be physically returned.

  • If you are returning unopened items that are not damaged, the items must be in the original packaging, uncompromised, and in the same condition that you received them.

4. How to Start a Return or Replacement

To initiate a return, replacement, or refund request, please contact our support team:

Email: customerservice@jegolife.com
Please include your order details in your email so we can assist you as quickly as possible. Items sent back to us without first requesting a return will not be accepted.

5. Refunds (if applicable)

Once your refund request is reviewed and approved:

  • Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

  • Depending on your bank or credit card company, it may take additional time for the transaction to post to your account.

6. Questions & Contact Information

If you have any questions concerning our return and refund policy, please feel free to reach out:

  • Email: customerservice@jegolife.com